Terms & Conditions

These Terms & Conditions apply to all purchases made through hereverydaywardrobe.com, operated under the trading name Her Everyday Wardrobe.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before completing a purchase.

1. About Our Store

Her Everyday Wardrobe is an online fashion retailer serving customers throughout Canada.

We work with international suppliers and fulfilment partners. This means that products may be prepared and shipped directly to customers by a third-party fulfilment partner located outside Canada. Her Everyday Wardrobe remains your point of contact for questions, orders, returns and complaints.

You can contact us at info@hereverydaywardrobe.com.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, prices and availability are accurate and up to date.

However:

• Colours may appear slightly different depending on your screen settings.

• Measurements may vary slightly because products are measured manually.

• Packaging may differ from photographs shown on the website.

• Minor typographical or technical errors may occasionally occur.

These differences do not affect your statutory rights when a product is materially different from its description, damaged, defective or incorrect.

We may correct errors, update information or withdraw a product at any time.

3. Prices and Currency

Unless stated otherwise, all prices displayed on our Canadian storefront are shown in Canadian dollars (CAD).

Any applicable shipping costs, taxes or other charges will be shown during checkout where they are collected by us.

Internationally fulfilled orders may, in some circumstances, be subject to import duties, taxes or handling charges imposed by local authorities or carriers. Where these charges are not included or collected during checkout, they may be payable by the customer. We aim to communicate known charges as clearly as reasonably possible.

4. Orders

By placing an order, you confirm that:

• The information you provide is complete and accurate.

• You are authorised to use the selected payment method.

• You have reviewed the product description, size information and total price.

• You agree to these Terms & Conditions and our applicable policies.

After placing an order, you will receive an order confirmation by email. This confirmation acknowledges that we have received your order.

We reserve the right to cancel or refuse an order where:

• A product is unavailable.

• Payment has not been authorised.

• Information provided appears incorrect or fraudulent.

• A pricing or technical error has occurred.

• We are unable to deliver to the provided address.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

5. Payment

Orders must be paid in full before they are processed.

Available payment methods are displayed during checkout and may change depending on your location or device. Payments are processed securely through Shopify and approved third-party payment providers.

We do not directly store complete credit-card details.

6. Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

Processing may take longer during busy periods, promotional events or when:

• Payment requires additional verification.

• The delivery address is incomplete.

• A product experiences unexpected demand.

• Additional information is required from the customer.

You will receive an email when your order has been shipped or when tracking information becomes available.

7. Shipping and Delivery

Estimated delivery within Canada is generally 5–12 business days after dispatch.

Delivery times are estimates and not guarantees. Delays may occur due to customs processing, carrier disruptions, severe weather, holidays, high order volumes or circumstances outside our reasonable control.

Products may be shipped directly by an international supplier or fulfilment partner. An order containing multiple products may arrive in separate parcels.

Please review our Shipping & Delivery Policy for complete information.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error, contact info@hereverydaywardrobe.com as soon as possible. We will try to make the requested change, but we cannot guarantee changes after an order has entered processing or been shipped.

Additional costs resulting from an incorrect or incomplete address, refused delivery or unclaimed parcel may be charged to the customer unless the error was caused by us or the carrier.

9. Tracking and Delivery Issues

Where available, customers will receive tracking information by email.

If tracking shows that a parcel has been delivered but you cannot locate it, please:

• Check around the delivery location.

• Ask household members or neighbours.

• Contact the local carrier.

• Contact us so we can assist with an investigation.

A delivery claim will be reviewed using all available information. We will not automatically reject a claim solely because the tracking status shows “delivered.”

10. Returns and Refunds

Eligible items may be returned within 30 days after delivery, subject to the conditions in our Return & Refund Policy.

Before returning an item, you must contact info@hereverydaywardrobe.com and wait for the correct return instructions and return address.

For ordinary returns caused by preference, fit or a change of mind, return shipping costs may be the customer’s responsibility. If an item is incorrect, damaged or defective, contact us with photographs so we can provide an appropriate solution.

Our Return & Refund Policy forms part of these Terms & Conditions.

11. Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If an item arrives damaged, defective or different from what you ordered, contact info@hereverydaywardrobe.com as soon as possible and include:

• Your order number

• A description of the issue

• Clear photographs or video

• A photograph of the parcel or shipping label, where relevant

Depending on the circumstances, we may offer a replacement, refund or another appropriate remedy.

Nothing in these Terms & Conditions limits rights available to customers under applicable consumer-protection law.

12. Order Changes and Cancellations

Contact us as soon as possible if you wish to change or cancel an order.

We will try to accommodate your request, but changes and cancellations cannot be guaranteed once an order has entered processing or has been transferred to a fulfilment partner.

If cancellation is no longer possible, you may request an eligible return after delivery in accordance with our Return & Refund Policy.

13. Intellectual Property

Unless otherwise stated, the website and its original content—including text, branding, logos, graphics and website design—belong to or are licensed for use by Her Everyday Wardrobe.

Content may not be copied, reproduced, republished, distributed or commercially used without prior written permission.

Third-party product images, trademarks and content remain the property of their respective owners.

14. Acceptable Use

You may not use our website:

• For fraudulent or unlawful purposes

• To interfere with the website’s security or operation

• To distribute malicious software

• To collect information about other users without permission

• To copy or exploit website content without authorisation

• To place fraudulent orders or misuse promotional offers

We may restrict access or cancel orders where misuse or fraud is reasonably suspected.

15. Limitation of Liability

To the extent permitted by applicable law, Her Everyday Wardrobe is not responsible for indirect or consequential losses that were not reasonably foreseeable when the order was placed.

We are not responsible for delays caused by events outside our reasonable control, but we will take reasonable steps to assist customers and resolve delivery issues.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including applicable consumer rights concerning damaged, defective, unsafe or incorrectly supplied products.

16. Third-Party Services

Our website may use or link to third-party services, including payment providers, shipping carriers, tracking services and social-media platforms.

Those services may be governed by separate terms and privacy policies. We are not responsible for third-party websites that we do not control.

17. Complaints

If you have a complaint, please contact info@hereverydaywardrobe.com and include your order number and a clear description of the issue.

We aim to acknowledge and respond to complaints within five business days. More complex matters may require additional investigation, but we will keep you informed where reasonably possible.

18. Changes to These Terms

We may update these Terms & Conditions when our services, business practices or legal obligations change.

The version applicable to an order is generally the version published when the order was placed. The latest version will be displayed on this page with an updated revision date.

19. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.

20. Governing Law

These Terms & Conditions are governed by the laws of the Netherlands, without depriving customers of mandatory consumer protections that apply in their place of residence.

Any dispute will first be addressed through reasonable efforts to reach an amicable solution.

21. Contact Us

For questions about these Terms & Conditions, an order or our policies, contact:

Her Everyday Wardrobe
Website: hereverydaywardrobe.com
Email: info@hereverydaywardrobe.com

Customer-service hours:
Monday–Friday: 9:00 AM–5:00 PM
Saturday–Sunday: 10:00 AM–5:00 PM