Return Policy

At Her Everyday Wardrobe, we want you to feel confident about your purchase. If an item is not right for you, you may request a return within 30 days after the order has been delivered, subject to the conditions below.

Please read this policy carefully before returning an item.

1. Return Eligibility

To qualify for a return:

• You must request the return within 30 days of delivery.

• The item must have been physically received before a return can be registered.

• The item must be unworn, unwashed, undamaged and unused.

• All original tags, labels, accessories and packaging must still be attached or included.

• Trying an item on for fit is permitted, but wearing or using it beyond this is not.

• You must provide your order number and, where requested, photographs of the item.

• The return must be approved by our customer-service team before it is shipped.

Items that show signs of wear, washing, damage, odour, stains, alterations or missing labels may be refused.

2. How to Request a Return

To request a return:

1. Email info@hereverydaywardrobe.com within 30 days of delivery.

2. Include your full name, order number, the item you wish to return and the reason for the return.

3. If the item is damaged, defective or incorrect, include clear photographs showing the issue.

4. Wait for our return instructions and the correct return address.

5. Package the item securely and send it using a tracked shipping service.

Please do not return an item to the address shown on the original parcel unless our customer-service team specifically instructs you to do so. Unauthorised returns may not be accepted or refunded.

3. Return Address and International Returns

Because we work with international suppliers and fulfilment partners, the designated return facility may be located outside Canada.

The correct return address will be provided after your return request has been reviewed and approved. Returns sent to an incorrect address are the customer’s responsibility and may not be recoverable.

For an ordinary return due to fit, preference or a change of mind, return shipping costs and any applicable international postage, customs or handling charges are the customer’s responsibility.

If we have confirmed that an item is incorrect, damaged or defective, we will provide an appropriate solution and cover reasonable return costs where a return is required.

4. Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives. If an item is damaged, defective or different from what you ordered, contact us as soon as possible at info@hereverydaywardrobe.com.

Include:

• Your order number

• A description of the issue

• Clear photographs or video of the item

• A photograph of the shipping label, where relevant

After reviewing the information, we may offer a replacement, refund or another appropriate solution. Please do not return the item before receiving instructions from us.

5. Return Shipping

For returns resulting from a change of mind, incorrect size selection or personal preference:

• Return shipping costs are paid by the customer.

• Original shipping charges, if any, are non-refundable.

• We strongly recommend using a tracked shipping service.

• Keep your shipping receipt and tracking number until your refund has been completed.

Her Everyday Wardrobe cannot guarantee receipt of a return that was sent without tracking. The customer remains responsible for the return until it has been delivered to the return facility.

6. Refunds

Once your return has been delivered and inspected, we will notify you whether the refund has been approved.

If approved:

• The eligible purchase amount will be refunded to the original payment method.

• We aim to process the refund within 10 business days after approval.

• Your bank or payment provider may require additional time to display the refund in your account.

If more than 15 business days have passed since your refund was approved, please contact info@hereverydaywardrobe.com.

We may reduce or refuse a refund if the returned item does not meet the conditions in this policy, subject to applicable consumer law.

7. Exchanges

We cannot guarantee direct exchanges because availability may change. If you require a different size, colour or product, please contact us first.

Where a direct exchange is unavailable, you may return the eligible item and place a new order for your preferred product.

8. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at info@hereverydaywardrobe.com.

We will try to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or has been transferred to our fulfilment partner.

9. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

If you notice an error, contact us immediately. Once an order has been processed or shipped, we may be unable to change the address.

Additional shipping costs caused by an incorrect or incomplete address, an unclaimed parcel or a refused delivery may be charged to the customer, unless the error was caused by us or the carrier.

10. Delayed, Lost or Marked-as-Delivered Parcels

If your order has not arrived within the expected delivery period, please contact us so we can investigate it with the shipping carrier.

If tracking shows that an order was delivered but you cannot locate it:

• Check around the delivery location.

• Ask household members or neighbours.

• Contact the local carrier.

• Contact us at info@hereverydaywardrobe.com so we can assist with an investigation.

A delivery scan will be reviewed together with all available information. We will not automatically reject a claim solely because tracking shows “delivered.”

11. Contact Us

For questions about returns, refunds or damaged items, contact:

Her Everyday Wardrobe
Email: info@hereverydaywardrobe.com
Website: hereverydaywardrobe.com

Customer-service hours:
Monday–Friday: 9:00 AM–5:00 PM
Saturday–Sunday: 10:00 AM–5:00 PM