Payment Policy

At Her Everyday Wardrobe, we aim to provide a safe, clear and convenient payment experience. This Payment Policy explains which payment methods may be available, how payments are processed and how eligible refunds are issued.

1. Accepted Payment Methods

We currently accept the following payment methods:

• Credit cards
• Apple Pay
• Shop Pay
• Google Pay

The available options will be displayed securely during checkout.

2. Currency

Unless clearly stated otherwise, all prices on our Canadian storefront are displayed and processed in Canadian dollars (CAD).

If your bank account or payment card uses another currency, your bank or card provider may apply its own exchange rate or additional conversion fees. These charges are determined by your payment provider and are not controlled by Her Everyday Wardrobe.

3. Secure Payment Processing

Payments are processed securely through Shopify and approved third-party payment providers.

Payment information is transmitted through an encrypted connection. Her Everyday Wardrobe does not directly store complete credit-card details on its own systems.

Customers are responsible for ensuring that their payment and billing information is accurate and that they are authorised to use the selected payment method.

4. Payment Authorisation

Your order will generally enter processing only after payment has been successfully authorised.

A payment may be declined or delayed because of:

• Insufficient funds

• Incorrect payment or billing information

• Security checks performed by your bank or payment provider

• An expired or blocked card

• Suspected fraudulent or unauthorised activity

• Technical problems outside our control

If your payment is declined, please check the entered information or contact your bank or payment provider.

5. Order Confirmation

After a successful checkout, you will receive an order confirmation at the email address provided during checkout.

If you do not receive a confirmation, please check your spam or junk folder. You may also contact info@hereverydaywardrobe.com for assistance.

An order confirmation acknowledges receipt of your order. We may still cancel and refund an order if a product is unavailable, a pricing error has occurred or the payment is later identified as unauthorised or fraudulent.

6. Pending or Duplicate Charges

In some cases, your bank may temporarily display a payment as “pending” before it is completed. A failed payment attempt may also temporarily appear as an authorisation hold.

These holds are controlled by the bank or payment provider and usually disappear automatically according to their processing times.

If you believe you have been charged more than once, contact us at info@hereverydaywardrobe.com and include your order number and relevant payment information. Please do not send complete credit-card details by email.

7. Refunds

Approved refunds are issued to the original payment method used for the order.

We aim to process an approved refund within 10 business days. After we have processed it, your bank or payment provider may need additional time before the funds appear in your account.

Refunds cannot normally be transferred to a different card, bank account or payment method.

Refund eligibility is determined in accordance with our Return & Refund Policy.

8. Payment Security and Fraud Prevention

To protect our customers and our business, an order may be subject to security or fraud-prevention checks.

We may contact you for additional information or cancel an order where we reasonably suspect fraud, unauthorised use of a payment method or inaccurate customer information.

Any personal information used during payment verification is handled in accordance with our Privacy Policy.

9. Chargebacks and Payment Disputes

If you believe there is a problem with a payment or order, please contact us first at info@hereverydaywardrobe.com. We will make reasonable efforts to investigate and resolve the matter.

Fraudulent or abusive chargebacks may be disputed using available order, delivery and communication records.

Nothing in this section limits a customer’s rights under applicable consumer-protection or payment-card rules.

10. Changes to This Payment Policy

We may update this Payment Policy if our payment providers, accepted methods or business practices change.

The latest version will be published on this page with an updated revision date.

11. Contact Us

For questions concerning payments, charges or refunds, contact:

Her Everyday Wardrobe
Website: hereverydaywardrobe.com
Email: info@hereverydaywardrobe.com

Customer-service hours:
Monday–Friday: 9:00 AM–5:00 PM
Saturday–Sunday: 10:00 AM–5:00 PM