Privacy Policy

At Her Everyday Wardrobe, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your information when you visit hereverydaywardrobe.com, place an order, contact our customer-service team or otherwise interact with our online store.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our store, we may collect the following information:

• Your full name

• Your billing and shipping address

• Your email address

• Your telephone number

• Your order and purchase information

• Information required to process your payment

• Your IP address

• Browser, device and operating-system information

• Website activity, including the pages and products you view

• Communications sent to our customer-service team

• Marketing preferences and cookie choices

Payment information is processed securely by our approved payment providers. We do not directly store complete credit-card details.

2. How We Collect Your Information

We may collect personal information when you:

• Place or attempt to place an order

• Subscribe to marketing communications

• Contact us by email or through our contact form

• Visit or browse our website

• Use features such as the shopping cart or order-tracking service

• Interact with our advertisements

• Accept cookies or similar tracking technologies

We may also receive information from service providers that assist us with payments, analytics, advertising, fulfilment, fraud prevention and website operations.

3. How We Use Your Information

We use personal information where necessary to:

• Process, fulfil and deliver your order

• Confirm your order and provide tracking updates

• Process payments, refunds and returns

• Communicate with you about your purchase

• Provide customer service

• Detect and prevent fraud, misuse and security incidents

• Maintain and improve our website and services

• Analyse website performance and customer behaviour

• Display relevant advertising where permitted

• Send marketing communications when you have consented to receive them

• Meet our accounting, tax and legal obligations

• Establish, exercise or defend legal claims

Where the GDPR applies, we process information based on the performance of a contract, compliance with legal obligations, your consent or our legitimate business interests, as appropriate.

4. Shopify and Our Service Providers

Our online store is hosted through Shopify. Shopify processes certain personal information to provide the ecommerce platform, checkout and related services.

We may also share information with trusted service providers when reasonably necessary to operate our store, including:

• Payment processors

• Order-fulfilment partners and product suppliers

• Shipping carriers and tracking providers

• Customer-service providers

• Website hosting and security providers

• Analytics and advertising partners

• Professional advisers, such as accountants or legal advisers

Because we operate an online retail and fulfilment model, relevant order details may be shared with a supplier or fulfilment partner so your order can be prepared and shipped directly to you. These parties receive only the information reasonably necessary to provide their services.

We do not permit service providers to use your personal information for unrelated purposes.

5. International Data Transfers

Some of our service providers, suppliers and fulfilment partners may be located outside Canada or the European Economic Area. As a result, your personal information may be processed in another country and may be subject to that country’s laws.

Where required, we use appropriate contractual or organisational safeguards to protect personal information during international transfers.

6. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Keep our website and checkout functioning

• Remember your preferences and shopping cart

• Improve website performance

• Understand how visitors use our website

• Measure advertising performance

• Provide relevant marketing where permitted

You can manage cookies through your browser or the cookie settings available on our website. Disabling essential cookies may prevent certain parts of the store from working correctly.

Please read our Cookie Policy for additional information.

7. Marketing Communications

We only send promotional emails where we have a lawful basis to do so. You can unsubscribe at any time by clicking the unsubscribe link in a marketing email or contacting us at info@hereverydaywardrobe.com.

Unsubscribing from marketing does not prevent us from sending essential messages about an order, payment, return or customer-service request.

8. Data Retention

We keep personal information only for as long as reasonably necessary to:

• Complete transactions and provide customer service

• Maintain required business and accounting records

• Comply with legal, tax and regulatory obligations

• Resolve disputes and enforce agreements

• Prevent fraud and protect our business

When information is no longer required, we delete, anonymise or securely restrict access to it, subject to applicable legal requirements.

9. Data Security

We use reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration and disclosure.

However, no online service or electronic transmission can be guaranteed to be completely secure. Customers are responsible for keeping their account credentials confidential.

10. Your Privacy Rights

Depending on where you live and the law that applies, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate or incomplete information

• Request deletion of personal information

• Restrict or object to certain processing

• Withdraw consent where processing is based on consent

• Request a portable copy of eligible information

• Ask how your information has been used or disclosed

• Make a complaint about how we handle your information

Some rights may be limited where we must retain information to comply with legal obligations, complete a transaction, prevent fraud or defend legal claims.

To submit a privacy request, email info@hereverydaywardrobe.com. We may need to verify your identity before completing your request.

11. Children’s Privacy

Our website is not specifically directed at children. We do not knowingly collect personal information from children without the consent required under applicable law. If you believe a child has provided personal information without appropriate consent, please contact us so we can investigate and take appropriate action.

12. Legal Disclosure

We may disclose personal information where reasonably necessary to:

• Comply with applicable laws, regulations or legal proceedings

• Respond to a lawful request from an authorised public body

• Protect our rights, customers, website or business

• Investigate fraud, security concerns or violations of our policies

• Complete a business transfer, merger or restructuring, subject to appropriate safeguards

13. Third-Party Links

Our website may contain links to external websites or services. We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services or legal obligations change. The latest version will always be published on this page with a revised “Last updated” date.

15. Contact Us

For privacy questions, requests or complaints, please contact:

Privacy Officer
Her Everyday Wardrobe
Website: hereverydaywardrobe.com
Email: info@hereverydaywardrobe.com

Customer-service hours:
Monday–Friday: 9:00 AM–5:00 PM
Saturday–Sunday: 10:00 AM–5:00 PM

We aim to review privacy requests and respond within the period required by applicable law.