Shipping Policy
At Her Everyday Wardrobe, we aim to process and deliver every order as efficiently and carefully as possible. This Shipping & Delivery Policy explains our processing times, estimated delivery times, tracking procedures and other important shipping information.
1. Shipping Destination
We currently ship orders to customers throughout Canada.
If we are unable to deliver to your address, we will contact you or cancel and refund the affected order.
2. Free Shipping
We offer free standard shipping on all orders within Canada, unless clearly stated otherwise during checkout.
Free shipping relates to the cost of standard delivery. Any import duties, taxes or charges imposed by government authorities or customs are separate from shipping charges and may apply depending on the order and destination.
3. Order Processing
Orders are generally processed within 1–3 business days, excluding weekends and public holidays.
Processing may take longer during:
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Promotional events or sales
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Periods of unusually high demand
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Public holidays
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Payment or security verification
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Situations where delivery information is incomplete
If we require additional information to process your order, we will contact you using the email address provided during checkout.
4. Estimated Delivery Time
After processing and dispatch, delivery within Canada generally takes approximately 5–12 business days.
The total estimated time from placing an order to delivery is therefore generally 6–15 business days.
Delivery times are estimates and cannot be guaranteed. Delays may occur because of customs processing, carrier disruptions, weather conditions, public holidays, remote delivery locations or circumstances outside our reasonable control.
5. International Fulfilment
Her Everyday Wardrobe works with international suppliers and fulfilment partners. Products may be shipped directly from fulfilment facilities located outside Canada, including facilities in China.
This allows us to offer a wider selection without holding every product in our own warehouse. Her Everyday Wardrobe remains your point of contact throughout the ordering and delivery process.
An order containing multiple products may be shipped in separate parcels and arrive on different dates.
6. Tracking Information
When tracking information becomes available, it will be sent to the email address provided during checkout.
Please allow several business days for tracking information to become active after receiving the shipping confirmation. It may take time for the carrier to scan and update the parcel in its system.
Customers are responsible for entering a valid email address and checking their spam or junk folder for order updates.
7. Customs, Duties and Taxes
Because products may be shipped internationally, an order may be subject to customs inspections, import duties, taxes or handling charges imposed by Canadian authorities or the shipping carrier.
Where such charges are not collected during checkout, they may be payable by the customer. These charges are determined by third parties and are outside the direct control of Her Everyday Wardrobe.
Customs processing may also extend the estimated delivery time.
8. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error, contact info@hereverydaywardrobe.com as soon as possible. We will try to update the address, but changes cannot be guaranteed after an order has entered processing or has been shipped.
Additional costs caused by an incorrect address, refused delivery or unclaimed parcel may be charged to the customer, unless the error was caused by us or the carrier.
9. Delayed Orders
If your order has not arrived within the estimated delivery period, please:
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Check the tracking information.
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Verify that the delivery address is correct.
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Check with household members or neighbours.
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Contact the local shipping carrier.
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Contact us at info@hereverydaywardrobe.com.
We will make reasonable efforts to investigate the shipment with the carrier or fulfilment partner.
10. Lost Parcels
If tracking has not updated for an extended period or the carrier confirms that a parcel is lost, contact us so we can investigate.
Depending on the outcome of the investigation, we may provide a replacement, refund or another appropriate solution.
Customers should contact us within a reasonable period after the expected delivery date so that a carrier investigation can still be opened.
11. Parcels Marked as Delivered
If tracking shows that your parcel has been delivered but you cannot locate it:
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Check the delivery location and surrounding area.
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Ask household members or neighbours.
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Contact the local carrier.
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Contact us with your order number.
A delivery claim will be reviewed using all available information. We will not automatically reject a claim solely because the tracking status shows “delivered.”
12. Damaged Parcels or Products
Please inspect your order after delivery.
If an item arrives damaged, defective or incorrect, contact info@hereverydaywardrobe.com as soon as possible and include:
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Your order number
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A description of the issue
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Clear photographs or video of the item
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A photograph of the parcel and shipping label, where relevant
Please do not return a damaged or incorrect item before receiving instructions from our customer-service team.
13. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible.
We will try to accommodate your request, but changes and cancellations cannot be guaranteed once the order has entered processing or has been transferred to a fulfilment partner.
14. Returned-to-Sender Parcels
A parcel may be returned to the sender because of:
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An incorrect or incomplete address
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Refused delivery
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Failure to collect the parcel
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Multiple unsuccessful delivery attempts
If this occurs, contact us. Additional shipping costs may apply before the order can be sent again, unless the return was caused by an error made by us or the carrier.
15. Changes to This Policy
We may update this Shipping & Delivery Policy when our shipping methods, fulfilment arrangements or delivery estimates change.
The latest version will be published on this page with an updated revision date.
16. Contact Us
For questions about shipping, tracking or delivery, contact:
Her Everyday Wardrobe
Website: hereverydaywardrobe.com
Email: info@hereverydaywardrobe.com
Customer-service hours:
Monday–Friday: 9:00 AM–5:00 PM
Saturday–Sunday: 10:00 AM–5:00 PM